FREQUENTLY ASKED QUESTIONS

 

WHO? WHAT?

This website is home to both MSTRMIND (artist) and The MSTRPLAN by MSTRMIND (independent art/clothing project). The logo and color of the navigation bar will change to correspond with whichever project you are viewing.

 

You're out of an item I want. When will you restock?

Restocks are few and far between; if an item is gone, it is most likely gone for good. Limited edition and numbered items will not be eligible for restock.

Any updates regarding products will be posted to their respective social media accounts (@_MSTRMIND and @TheMSTRPLAN) and sent to those subscribed to the email newsletter.

 

Can I get a refund? Can I exchange?

Due to the limited nature and unique operation of both stores, refunds and exchanges are not accepted.

Consult the TERMS & CONDITIONS for all information regarding this. Please make sure you review your purchase carefully before submitting a payment.

 

What are "soft-hand" screen printed graphics?

Soft-hand screen printed graphics are applied to garments using premium inks and special processes. The result is a vibrant but soft-to-the-touch graphic print - one that will get even softer after a wash.

 

My tracking number says it is "Not Found" - where is my order?

Thank you for your recent order. Do not worry, tracking may take up to 48 hours to populate and appear in the link emailed to you. If it has been longer than 3 business days and your tracking has not appeared, please submit an inquiry here

 

How long does it take for my order to ship?

Orders will be shipped out as soon as possible; please allow 3-5 business days (Monday-Friday, excluding holidays; unless otherwise noted during checkout) for your order to process, and 2-5 business days for orders to reach your door once processed. International wait times may vary. Thank you for your patience and support.

 

I have a general question, who do I contact?

Submit general questions here. Questions regarding orders can be submitted here.

 

I put an old or wrong address while I was checking out, what should I do?

Please reach out immediately with your Order #. Once an order has shipped, it cannot be re-routed.

 

I'm a retailer interested in carrying The MSTRPLAN/MSTRMIND in my store. Who do I contact?

Please submit all wholesale inquiries here.

TERMS & CONDITIONS

RETURN POLICY

Due to the limited nature and unique operation of the MSTRMIND Store and The MSTRPLAN, all sales are final. No refunds or exchanges are allowed. Please make sure to consult size charts and double-check your order before placing it.


If you have any questions or concerns about an item, don't hesitate to email

 

SHIPPING

Shipping is offered within the U.S. and internationally.
Orders will be shipped out as soon as possible; please allow 3-5 business days (Monday-Friday, excluding holidays; unless otherwise noted during checkout) for your order to process, and 2-5 business days for orders to reach your door once processed. 

INTERNATIONAL:

International wait times vary and may be subject to additional charges after shipment due to customs. The exact weight is documented for each item and shipments will be identified as "Merchandise". Please familiarize yourself with your local weight restrictions and import fees. MSTRMIND and The MSTRPLAN are NOT responsible for any additional charges. 

Please take this into account when ordering abroad. Tracking numbers will be available once your order has shipped.

 

Your support and patience are appreciated!

 

SITE CONTENTS

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by MSTRMIND collectively, and its subsidiaries and/or affiliates. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by MSTRMIND.

The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site.  You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only.  No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying.  You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

 

COLORS

Garment, product, and design colors are displayed as accurately as possible. However, as the actual colors you see will depend on your monitor, it is not guaranteed that the color displayed on your monitor will be the same color in person.

 

INACCURACY DISCLAIMER

From time to time there may be information that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. MSTRMIND and The MSTRPLAN reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). The goal is to ensure customers are presented with correct and accurate information. Thank you for understanding.